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Locked Out of Our Connected World
A week or two ago I was locked out of my house. Here’s the story of what happened and what I did, in case any of you find yourselves in a similar situation. I was outside digging an underground pipe and dry well for my new gutters. The ditch was out-of-sight of the back door and […]
The Most Overlooked Part of a Rental Agreement or Lease
Every experienced landlord has a good rental agreement or lease with all of their favorite protective clauses. But most landlords forget the most important protection of all: the other stuff you give to your new tenant or resident along with the lease. Just look at the above picture of a local pharmacy. They’re selling nails. […]
How Many Landlords are Good at Customer Service?
Here’s an interesting, true story with a moral. I went into a tenant’s apartment to examine their garbage disposal, which had stopped working. It was just a piece of broken glass wedged into the grinder, so I removed that, reset the trip switch, and said, “Let me know if there’s anything else I can do!” […]
Who gets to choose their customers?
Well, pretty much every service or knowledge business. Let’s look at landlording, manufacturing, and small business consulting as three examples. Landlording is one of those embarrassingly interpersonal businesses: “Hello? I’m here to unclog your toilet.” “I’m not dressed! Just take care of it please!” Even with toilets that flush buckets of golf balls and other […]
